Tutor terms

# Teacher Agreement

Review draft v0.3 | 16 September 2026

This agreement sets your personal responsibilities when using RTL programmes and professional services as a teacher. It covers safe conduct, accurate learning records, licensed materials, privacy and the conditions of your professional access.

**Review status.** This draft is not an offer for acceptance. Complete the schedules and obtain the required legal review before issuing a final execution version. The acceptance page is specimen wording for that final version.

1 Your agreement with RTL

1.1 This agreement is between the RTL service supplier and the individual teacher identified in Schedule A. You accept personally. Your employer or engaging club operator cannot accept for you. An operator who teaches must accept this agreement in addition to its Club Operator Agreement.

1.2 Your employment, engagement, pay, working hours, benefits and employment rights are governed by your separate arrangement with your operator and applicable law. RTL does not become your employer or tuition supplier by providing access. This agreement does not determine whether you are an employee, worker or self-employed person.

1.3 Every teacher must work through an authorised club operator, including a sole trader who is also that operator. The operator must authorise your assignments and remain responsible for local recruitment, supervision, premises and safeguarding. RTL does not perform criminal-record checks or certify your suitability. RTL remains responsible for its own services and legal duties.

1.4 The contract consists of this agreement, completed Schedules A and B and the exact attachments listed in Schedule A. All must be available before acceptance. Mandatory law prevails. This agreement governs professional access and conduct; Schedule A fixes its scope and Schedule B fixes recording requirements. No undisclosed handbook or change to a website silently adds an obligation.

2 Named professional access

2.1 RTL permits you to use its agreed professional services for the programmes and learner assignments your authorised operator has assigned to you while permission continues. Use your own account. Do not share credentials, lend your access, use another person's identity or allow an unauthorised person to work under your account.

2.2 Access only the learner information needed for your current work. Do not browse former learners, use information for private promotion, export a personal client list or transfer data between organisations without authority and a lawful basis. Tell your operator promptly when an assignment ends and stop access to those learners.

2.3 You may not bind RTL, promise RTL services or refunds, or present yourself as its employee, approved inspector or accredited representative. Professional access creates no personal branding licence. Any use of an operator's specifically approved Club name or nameplate must stay within that operator's written permission from RTL. It does not grant territorial exclusivity, a transferable teaching licence or authority to run an independent RTL-branded business.

2.4 Your permission creates no undisclosed subscription charge. Any RTL service you personally purchase requires its own clear order and applicable terms. A payment by you or a family does not authorise access to other learners or remove a professional restriction.

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3 Safeguarding and professional conduct

3.1 Cooperate with your operator's lawful identity, suitability, eligibility, training and supervision arrangements. Do not undertake activity from which you are legally barred or for which a required clearance is missing. Disclose necessary material changes affecting lawful or safe access through the proper restricted route.

3.2 Treat children, families, colleagues and RTL staff respectfully. Do not abuse, groom, exploit, threaten, humiliate, discriminate against or bully a child, use corporal punishment, or engage in sexual misconduct. Maintain appropriate professional boundaries in person and online. Never arrange secret or inappropriate private contact with a child.

3.3 Follow the operator's lawful procedures for supervision, attendance, arrival and collection, emergencies, first aid, one-to-one work, transport, images and communication. Know the safeguarding contact and alternative route. Do not assume a venue host or another adult is supervising without an agreed arrangement. Raise unsafe conditions and stop activity where immediate safety requires it.

3.4 Listen to concerns without leading questions, record relevant facts and the child's words accurately, and report through the appropriate route. Contact emergency or local protection services when needed and make required referrals without waiting for RTL or the operator's permission. Do not promise secrecy, investigate a criminal allegation yourself, destroy evidence or retaliate against a reporter.

3.5 Notify RTL through its restricted concern route about matters materially affecting professional access or programme use, as soon as lawful and safe. Share only necessary information and preserve official investigations. Do not put detailed allegations, criminal-record information or unnecessary medical information into routine learning observations.

4 Delivering the programme and recording learning

4.1 Follow the prescribed RTL teaching guidance, placement method, check procedures and progression rules for your assigned programme. Do not substitute invented assessments, omit required steps or describe an altered programme as the authorised programme. Use appropriate accessibility arrangements consistent with the applicable guidance and law.

4.2 Complete and submit the placements, observations and checks required for your assigned learners under Schedule B. Record the learner, relevant activity, actual date, observer or assessor, result and required evidence. Distinguish direct observation from interpretation, family reports, permitted assistance and incomplete evidence.

4.3 Never invent an activity, attendance, placement, score, observation, check result or achievement. Do not copy another learner's result, manipulate a result to unlock progression or payment, conceal a failed check or certify work you did not perform or verify under the applicable process. An absent child or incomplete assessment must have an honest status, not an invented pass.

4.4 Make entries under your own account. If the authorised process allows submission for another person, identify both the actual observer or assessor and the person entering it. Correct errors through the approved process, preserving the original entry and the correction's author, reason and time. Do not erase inconvenient results.

4.5 Tell your operator promptly if absence, workload, missing instructions or a service fault prevents required recording. During an RTL outage, keep only necessary secure temporary evidence and submit it when the service resumes. Arrange authorised handover when your assignment ends. The operator's oversight does not remove your responsibility for the accuracy of your submissions.

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5 Materials printing and branding

5.1 RTL and its licensors retain their rights in programme content, workbooks, illustrations, teaching guidance and software. You may use them only for authorised learners and assignments within your operator's licence. You receive no ownership, sublicensing or resale rights. This agreement does not assign your genuinely independent work or children's work to RTL.

5.2 **No workbook PDF or source-file downloads are permitted.** Do not obtain, retain, extract, scrape, screen-capture, scan, photograph or reconstruct programme content to make a substitute digital library, distribute content or evade controls. Temporary technical copies made by the authorised service to display or print an entitled page confer no right to acquire or retain a reusable workbook file.

5.3 Print only through the authorised process and within the operator's express permission for the named learner, assigned materials, purpose and allowance. Do not use another learner's entitlement, exceed the allowance, print for unlicensed learners, stockpile copies for later unlicensed use, use print-to-PDF to obtain a file, or bypass restrictions. Do not sell or distribute workbook copies independently.

5.4 Do not publish, upload, translate, adapt, resell, rent, sublicense or otherwise copy protected materials beyond permitted use, remove notices or watermarks, disclose confidential teaching resources or help someone else misuse them. Do not upload materials to external AI services or use them to train a model without express permission. Do not use them to build derivative products or reverse engineer protected services unlawfully.

5.5 No personal right to use RTL names, logos, marks or visual identity in your own business identity, signage, website, social accounts, advertising or promotions is granted. When acting for an operator, you may use only its exact Club name and nameplate specifically approved in writing by RTL, within that permission. This does not permit other branding use or transfer the permission to you. Do not register confusingly similar names or imply endorsement, accreditation or RTL employment. Keep notices and branding already embedded in authorised materials intact. Accurate factual identification of RTL where needed to explain programme supply or privacy responsibilities gives no permission for branded promotion.

5.6 These restrictions preserve specific uses that applicable law makes non-excludable by contract. They also permit a learning-evidence submission specifically authorised by RTL, such as a child's completed-work image through the approved process for that purpose. They do not permit circulating blank pages, whole workbooks or source files. Report suspected leakage, copying or account misuse promptly and take reasonable containment steps within your role.

6 Information honesty and reputation

6.1 Keep learner information and credentials secure, use approved channels and devices, and follow lawful instructions and applicable privacy information. Report loss, unauthorised access or disclosure without undue delay. Do not keep uncontrolled working copies or use learner information for unrelated marketing.

6.2 Photos and recordings require a defined lawful purpose and the necessary permissions. Publicity permission is separate from learning. Do not pressure families to consent or make optional publicity a condition of teaching. Sensitive safeguarding information must use the restricted local and RTL routes as applicable.

6.3 Give accurate information about your identity, qualifications, assignments and work. Do not commit, attempt or assist fraud, submit fraudulent claims, conceal learners to evade charges, share access to evade fees, misrepresent RTL, or assist intellectual-property misuse. Do not deliberately damage, corrupt, delete or interfere with RTL's systems, content or records, or exploit defects for unauthorised access or copies. Report vulnerabilities through the appropriate restricted route. Correct a material misrepresentation you made when you become aware of it.

6.4 Protect RTL's reputation through honest representation and professional conduct. Nothing here prevents truthful criticism, a good-faith complaint, reporting wrongdoing, obtaining advice, cooperating with authorities or a legally protected disclosure. Do not retaliate against a reporter or treat an unproven allegation as automatically malicious.

6.5 Protect genuinely confidential information after access ends, for as long as the duty remains lawful and the information confidential. Lawfully public information, independently known or developed information and lawful third-party disclosures are excluded. Required disclosures and lawful reporting remain permitted.

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7 Service responsibilities and compliance

7.1 RTL must provide the professional services and instructions described in Schedule A with reasonable care and skill. It must provide an appropriate support route and address material service failures and applicable remedies. It does not promise an educational outcome, uninterrupted access or services not included in the agreed scope.

7.2 Cooperate with proportionate enquiries about your access, teaching records, licensed use and conduct. Provide relevant information lawfully and preserve evidence of a suspected breach. This is not unrestricted permission to obtain private information, enter premises, interview children or record them. Any such activity needs a separate lawful basis and appropriate arrangements.

8 Restricting and ending professional access

8.1 RTL may temporarily restrict affected access where credible evidence indicates a serious safeguarding, fraud, IP or data-security risk requiring immediate protection. It must record and review the reasons. A restriction is a licensing or access decision, not a finding of criminal guilt.

8.2 A remediable material breach should normally receive a notice and reasonable opportunity to correct it. RTL may end professional permission for a substantiated serious or irremediable breach, a material breach not remedied after notice, or a documented continuing serious risk that lesser restrictions cannot adequately address. A complaint count alone is not grounds for automatic removal.

8.3 Where lawful and safe, RTL must explain the reasons and allow a response. You may request review through the contact in Schedule A. An uninvolved reviewer should be used where reasonably practicable. Necessary temporary restrictions may continue during review, but relevant new information must be considered.

8.4 Removal as a teacher applies to professional access across the RTL network. Joining another club, opening another account, changing role, paying again or restoring a purchase does not clear it. Separately justified parent access should continue unless a separate, reasoned decision restricts it too. The operator must separately handle your employment or engagement under applicable law.

8.5 You may stop using your professional permission by notifying RTL and your operator and arranging required handover. Ordinary notice and any separately purchased service follow Schedule A and the relevant accepted order. No automatic cancellation of another payer's subscription or promise of a provider refund follows from ending your role.

9 Records and materials when work ends

9.1 Stop accessing former assignments and using licensed materials when permission ends. Return equipment and working copies as lawfully instructed. Securely deal with unused restricted materials and unauthorised copies, subject to legal preservation duties. Do not keep blank stock or digital programme copies for future unlicensed teaching.

9.2 Hand over learner information only through authorised and lawful arrangements. Do not delete original records, withhold them over a dispute or take a private copy of learner lists. Children and families may retain lawfully supplied completed work and reports. Continued platform access, lawful data retention and information rights are separate; this agreement gives no lifetime access promise.

10 Changes responsibility and disputes

10.1 Material changes to this agreement or recording obligations require advance notice and fresh acceptance where applicable. Preserve the previous accepted version. Practical instructions within the agreed scope cannot silently add fees or grant branding or download rights. Apply the existing terms and fair exit arrangements if new terms are declined.

10.2 Each party is responsible for its own breach, negligence and legal duties. Nothing excludes fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or liability that cannot lawfully be excluded. No general indemnity or automatic penalty is imposed. Any agreed business liability limitation must be set out explicitly in Schedule A and preserve mandatory rights.

10.3 Raise disputes through the stated contact without delaying urgent court relief, safeguarding reports or other legal rights. Proposed governing law is England and Wales, subject to the jurisdiction review in Schedule A and mandatory local rights. If you legally qualify as a consumer, applicable consumer protections and jurisdiction rights prevail. No label in this agreement removes employment or consumer rights.

10.4 No assignment to another legal person is permitted without the other party's written agreement, except by a separately agreed lawful transfer. Only the parties may enforce this agreement unless an expressly accepted attachment states otherwise. An invalid provision is severed only to the extent lawful. Accrued rights and necessary IP, confidentiality, records and dispute duties survive exit.

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Schedule A Identity scope and contacts

Complete every applicable field and identify any attachment by a fixed document ID and version. State "none" or "not applicable" expressly where appropriate.

Schedule B Your required learning records

Applicable programme instruction IDs and versions: **[complete]**. Your operator must make the relevant instructions and deadlines available before you accept this schedule.

These requirements apply to the actual programme trigger, not automatically to every field on every lesson. A missed deadline does not authorise fabrication. Secure temporary recording and later submission may be used during an RTL outage as clause 4.5 provides.

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Acceptance of the completed execution version

The final presentation must show the exact agreement, completed schedules and listed attachments before acceptance and allow you to retain a copy. All boxes start unticked. Replace every bracketed field before use.

[ ] I agree personally to the **Teacher Agreement [execution version], completed Schedules A and B and the attachments listed there** for my professional access across the RTL network. I intend this action to bind me to those terms.

[ ] I acknowledge my safeguarding and professional conduct duties, including appropriate boundaries, following lawful local procedures and reporting concerns.

[ ] I acknowledge my responsibility to complete and submit required placements, observations and checks accurately under Schedule B, and never to invent or misrepresent learning evidence.

[ ] I acknowledge that I have no personal branding licence or workbook PDF download right. Any use of an operator's specifically approved Club name or nameplate must stay within its written RTL permission. I will print only within the express permission made available to me and protect RTL's materials, learner information and account access.

[ ] I acknowledge the duties of honest operation and cooperation with appropriate restrictions or withdrawal of professional access.

**Full legal name:** [name]

**Authorised operator and role:** [operator and role]

**Execution version and offer reference:** [identifiers]

**Final action:** Agree and enter the Teacher Agreement.

The acceptance record must identify your verified account, personal capacity, exact agreement and attachment copies, individual submitted choices, server UTC timestamp and receipt reference. Record server-observed IP and proportionate browser/app context under the stated privacy arrangements. Provide a durable copy you can retain. A typed name and affirmative action may be used; a drawn signature is not required by this proposed process. Your operator's acceptance cannot substitute for your personal acceptance.

1. Responsibilities

RTL Clubs supplies its agreed programme licences and software. Independent teaching providers supply tuition and run their own sessions, staff and premises. Permission to use RTL programmes is not certification of a provider, tutor or venue. RTL remains responsible for its own products, representations and data duties.

2. Provider identity and lawful operation

Operators must show parents their actual legal supplier, contacts and any separate venue host or collection agent before enrolment. Keep organisation and all location records current. Schools follow the same operator terms. Providers must satisfy applicable local laws and maintain insurance required by law and their agreed schedule. Overseas providers must assess local rules; UK registration and DBS terminology must not be presented as universal requirements.

3. Honest representation and licensed use

Operators, tutors and partners must state their actual role and authority, use licensed materials and approved branding within their permissions, and make truthful claims. Do not promise guaranteed outcomes, unsupported verification or authority to bind RTL. Parents must use household materials within L01. Users retain ownership and rights in their independent work and personal information as applicable; programme rights remain with RTL or its licensors.

4. Cooperation and standards

Provide necessary, proportionate information about compliance with your licence and report material changes affecting lawful access. Providers retain local checks and operational evidence. Do not routinely send criminal-record documents to RTL. RTL may decide access and licensing consequences under G07; that does not transfer management of tuition to RTL.

5. Fair treatment and hierarchy

Everyone must respect others' dignity, privacy and lawful rights. Good-faith complaints, lawful criticism and whistleblowing are protected. The accepted role terms and applicable commercial/data schedules determine obligations and take precedence as stated there; governance does not create undisclosed prices. Local rules may add practical arrangements but cannot remove statutory rights or weaken incorporated standards. G06 covers reporting, G07 restrictions and G08 exit. Only the modules listed with a person's role acceptance bind that person contractually.

1. Local accountability

The teaching provider must establish safeguarding arrangements appropriate to its learners, activities, premises and local law before teaching. It must identify a responsible safeguarding contact and an alternative route if that person is unavailable or implicated. A sole provider must give families a credible alternative reporting route. RTL sets licence conditions; it does not recruit or check tutors, supervise sessions or act as the local safeguarding service.

2. Recruitment and eligibility

The provider must assess each role, complete legally required checks and suitability steps lawfully before relevant activity, and prevent ineligible or barred individuals undertaking it. Assess identity, references, required qualifications, relevant overseas history and right to work as applicable. Keep evidence securely with justified access and retention. Assess rechecking on relevant changes and local requirements, rather than relying indefinitely on an old certificate.

For England and Wales use the current regulated-activity rules, including the removal of the relevant supervision exemption from 1 September 2026. Assess the specific role; do not infer that all volunteers are automatically eligible for every check. Scotland and Northern Ireland require their own current assessment and routes. Overseas providers use local requirements. Do not request a higher-level check without eligibility or routine upload of certificates to RTL.

3. Preventing harm

Provide staff with induction, proportionate training, reporting routes and supervision appropriate to their responsibilities. Apply G03 boundaries and G05 session arrangements. Consider abuse, neglect, bullying, discrimination, online contact, exploitation and risks arising from lone working. Agree reasonable adjustments without excusing unsafe or discriminatory treatment. Make arrangements known to parents and explain safe reporting to children in an age-appropriate way.

4. Responding to concerns

Take immediate steps within your role to protect a child, contact emergency or local protection services when appropriate, and make required referrals without waiting for RTL. Listen without leading questions, record facts and the child's words accurately, and do not promise secrecy or undertake your own criminal investigation. Share only necessary information through secure routes. Allegations involving the safeguarding contact must use the alternative route.

5. Network notification

Notify RTL through the restricted concern route of matters materially affecting professional access, programme use or brand permission. Protect the child and any official investigation when deciding what may be shared. RTL may preserve evidence and consider G07 restrictions without finding criminal guilt. Providers and tutors must cooperate with lawful authority requests and must not retaliate against reporters. Retain sensitive concern files separately from routine progress records under a lawful local schedule.

1. Respect and professional boundaries

Tutors and other adults acting professionally must treat children, families, colleagues and RTL staff respectfully. No threats, humiliation, discriminatory abuse, bullying, corporal punishment, sexual conduct with children, grooming or exploitation is permitted. Do not use gifts, secrets, favouritism or private contact to create an inappropriate relationship. Respectful conduct also applies to RTL's dealings with providers and families.

2. Contact and communication

Use authorised professional communication routes. Do not arrange secret or inappropriate private contact with children, use personal social-media contact to bypass safeguards, or disclose private learner information. One-to-one teaching, transport, physical assistance and personal care must follow the provider's risk assessment, applicable law and agreed family arrangements. Physical contact must be necessary, appropriate and consistent with safeguarding and law, never punishment or intimidation.

3. Images, records and teaching

Do not photograph, record or publish a child without the required lawful basis, permissions and clear purpose. Optional publicity is separate from learning. Do not pressure children or parents to agree. Keep observations accurate and relevant; distinguish observed fact from interpretation. Do not falsify records, misrepresent qualifications or claim RTL has vetted you. Use accessible, age-appropriate teaching and reasonable adjustments.

4. Reporting and cooperation

Raise concerns under G06 and local safeguarding procedures. Do not retaliate, coach accounts, destroy evidence or obstruct a lawful report. An unproven allegation is not automatically malicious. Deliberately fabricated reports may be considered only on evidence, not because a complaint is inconvenient. Confidentiality protects privacy but does not prevent protected disclosures or lawful criticism. G07 determines RTL access consequences; providers separately address employment or tuition decisions lawfully.

1. Before opening a session

The provider must assess whether its actual activities, ages and hours require registration, permission or other local compliance as tuition, childcare or a school. Check the rules of the relevant UK nation or overseas jurisdiction. A programme licence is not regulatory permission. Register each location in the app and maintain the L07 location information, including for home and shared venues.

2. People and supervision

Provide staffing, competence and supervision suitable for the learners and activity under local law and risk assessment. Record attendance and handover, authorised collectors and emergency contacts. Establish action for an uncollected or missing child. Staff must know who is responsible throughout arrivals, sessions, breaks and departure. Do not leave children with unauthorised adults or assume a venue host provides supervision.

3. Premises and health

Assess safe entry, exits, fire, evacuation, first aid, accessibility, toilets, visitors, equipment and foreseeable hazards. Allocate premises duties with the host without displacing either party's legal duties. For homes assess household members, private areas, pets and visitors. Obtain necessary landlord, insurer and other permissions. Handle allergies, medicines, illness and personal care under appropriate local arrangements and privacy safeguards. Do not put sensitive details into unrestricted learner notes.

4. Online and individual teaching

Assess platform access, appropriate visibility, recording, communication routes, one-to-one boundaries and action if a child reports harm remotely. Explain any parent supervision expected before sessions. Do not record by default or move children to unapproved private communication channels. Consider lone-working and transport risks where relevant.

5. Incidents and review

Stop unsafe activity, seek emergency help where needed, record material facts and make required local reports. Follow G02/G06 for protection concerns and notify RTL of matters affecting licence or network access. Review arrangements after a significant incident, venue change or material activity change and at locally appropriate intervals. The provider performs and owns these operational tasks; RTL's location record is not an inspection or safety certificate.

1. Where to raise a concern

For RTL programme, account or billing concerns use website or in-app Help at https://rtlclubs.vercel.app/contact and its contact form. Select "Programme or app", "Billing", "Tuition provider" or "Concern about a child or tutor". If the form is unavailable or unsuitable, email help@rtlclubs.com or write to [Correspondence address to be confirmed]. Sensitive concerns use help@rtlclubs.com. These routes and their accessibility must be verified before publication. Help is not an emergency service and no round-the-clock monitoring is promised.

For tuition, the named provider's contact is in your tuition agreement. You may report directly to RTL without first confronting a provider or tutor. In immediate danger in the UK call 999; overseas use the local emergency number. Contact appropriate local child-protection services or police where needed. Do not wait for an RTL reply or internal review before making a necessary external report.

2. What happens to a report

Give enough information to identify the concern and affected service, including dates where known. Do not send unnecessary criminal-record or medical documents. RTL will route reports to people who need them, distinguish local tuition matters from its own service and network-access decisions, and consider conflicts of interest. Local providers and competent authorities handle local safeguarding duties. RTL remains responsible for duties applicable to its own actions and data.

RTL will assess available information, preserve relevant evidence, request clarification where appropriate and explain the next step so far as safe and lawful. Anonymous reports may be considered, although missing information can limit action. Confidentiality will be respected but absolute secrecy cannot be promised where protection or legal duties require disclosure. No response deadline is invented here; publish realistic contact arrangements when resourcing is confirmed.

3. Fairness and review

RTL will distinguish allegations, established facts and network judgements. Where a concern may justify restriction, G07 applies. The person concerned should normally receive sufficient information to respond, with protective redactions or delayed disclosure where necessary. Complainants may ask for review of complaint handling through help@rtlclubs.com, without entitlement to another person's confidential records. An available person uninvolved in the original decision should review conflicts and material issues.

4. Protection for reporting

Good-faith complaints, whistleblowing, lawful criticism and reports to regulators or police are not prohibited by confidentiality or brand clauses. No retaliation is permitted. Failure to substantiate a report does not make it malicious. A finding of intentional fabrication requires evidence and fair consideration. Anyone may seek legal advice or use available external remedies without completing this procedure. Store sensitive reports separately with restricted access and lawful retention.

1. Purpose and grounds

RTL may restrict its software, programme licences and brand permissions to address an identified material breach, unlawful use, unauthorised data access or serious credible concern about continued professional access. It acts on its own services and permissions, not as an authority closing independent tuition businesses or deciding criminal guilt. A complaint count alone is not a removal rule.

2. Temporary protection

An authorised decision maker may impose immediate temporary restrictions where a serious credible concern creates a risk that cannot reasonably wait. Record the information considered, credibility and severity, affected permissions, why a lesser measure is insufficient, decision maker, time and review trigger. Consider urgency, corroboration and possible mistaken identity; do not require final proof before a necessary temporary protective step. Revisit restrictions as relevant information arrives and avoid open-ended suspension without active review.

3. Response and permanent decisions

Give reasons and sufficient relevant information for a response where safe and lawful. Explain withheld information in general terms when possible. Consider the response and material exculpatory information. Proposed permanent-removal criteria, subject to management approval before activation: substantiated serious misconduct or material licence/data misuse; a material remediable breach not corrected after reasonable warning; or a documented continuing serious risk for which proportionate lesser restrictions cannot adequately protect users or lawful service operation. Repeated substantiated breaches may be relevant; duplicate reports are not separate incidents. No one-complaint or three-complaint automatic threshold applies.

Document the grounds, evidence assessment, alternatives, scope and reasons. Distinguish the contractual access judgement from allegations of criminal conduct. Do not publish allegations as proved facts. A lawful report or critical review is not itself a ground for removal.

4. Scope and accounts

Removing a tutor means all professional access across the RTL network. Do not allow re-entry through another club or role while that restriction remains. Preserve independently justified parent access unless a separate decision explains why it too must be restricted. Organisation restrictions must identify the organisation and affected users rather than treating every parent as culpable. Keep Help, review contact and appropriate billing information available through a usable route.

Conduct state is separate from paid/unpaid state. Record payments accurately. A renewal, repayment or purchase restoration cannot clear a conduct restriction. Restrict only permissions justified by the decision and protect evidence and lawful learner records. Do not implement unexplained blank screens as an enforcement notice.

5. Review

The affected person may ask help@rtlclubs.com for review, explaining any error, new evidence or disproportionate effect. Provide the request route with the decision. An available reviewer uninvolved in the original decision should reassess relevant grounds and conflicts; arrange suitable independent input if no such internal person is available. Do not invent a staffed appeals panel or fixed turnaround. A late request with a reasonable explanation should still be considered. Give the outcome and reasons where safe. Restrictions may continue during review where justified, but must be reconsidered if the risk changes. External referrals do not wait for review.

6. Money and restoration

Identify the actual payer and affected service. Ending access, cancelling renewal and requesting/refunding payment are separate actions under L10. No tuition refund is promised for money RTL did not collect. Do not automatically cancel unaffected parent subscriptions. Temporary compensation remains a business decision subject to mandatory rights. Restore professional access only after an authorised documented decision that the relevant grounds have been resolved; a payment event is insufficient. Follow G08 for continuity and evidence.

1. Learner continuity

When a tutor leaves, the provider must remove their assignment access and arrange authorised handover. When a provider exits, stop new licensed activity and branded representation, identify affected families and explain the actual change. Do not promise replacement tuition or silently move learners to another provider. Transfer only with appropriate authority, lawful basis and permissions. Keep child-protection files separate from ordinary learning history.

2. Records and completed work

Do not erase original learner records, falsify progress or withhold records to pressure a payer. Parents and learners may retain lawfully obtained completed work and reports. Ending a licence stops future restricted programme use and commercial copying; it does not claim ownership of a child's work. Departing staff return or securely deal with working copies under applicable lawful instructions, without deleting records held for legitimate continuity or legal duties.

3. History after cancellation

After paid entitlement ends, RTL may make a limited history view available while it continues that service. This is not lifetime access, access to new paid content or a guarantee that every feature remains available. Proposed objective reasons to change or withdraw that view are discontinuation of the history service, a necessary security or legal change, loss of a lawful basis for the relevant access, or inability to maintain the relevant system safely. Mere preference to erase inconvenient records is not a reason.

Before activation approve and disclose [HISTORY AVAILABILITY SCOPE], [NOTICE PERIOD] and [PRACTICAL EXPORT OR COPY ROUTE]. Give advance notice appropriate to the impact and a reasonable opportunity to obtain available records before planned withdrawal. Where law or urgent security prevents advance notice, explain as soon as lawful and safe and provide an appropriate alternative rights route. Do not silently replace an existing permanent-record commitment with this clause; assess existing contracts and rights first.

4. Retention and rights

History display, legal retention and data-subject rights are different. Closing paid access does not itself authorise deletion, and retaining data does not promise continuing app access. L09 and the approved retention schedule govern lawful retention, holds, correction and deletion. Requests may continue through help@rtlclubs.com subject to identity and authority checks. Preserve only data justified by the purpose and law; no indefinite blanket retention is authorised.

5. Exit account treatment

An access decision must identify professional roles, affected organisations, legitimate parent access and the payer. Partner departure does not end independent club contracts or confer rights to learner records. G07 governs network restrictions; L10 governs RTL payment remedies; the separate tuition contract governs tuition consequences. Record handover decisions, authority, access removal, notices and outstanding issues without unnecessary sensitive duplication.