L10: Programme Subscription, Cancellation and Refund Schedule
1. Your purchase information
RTL service supplier: RTL Clubs, [Company number to be confirmed], [Registered office to be confirmed]. Before payment show programme, child allowance, actual payer, learner beneficiaries, base price, total price including taxes, currency, billing period, start/renewal date, any trial and its conversion price, minimum term if any, seller/merchant and collecting provider, cancellation route, technical requirements and applicable terms versions. Complete those particulars in the order; this schedule sets no cash prices. A payment button must clearly identify an obligation to pay. Free account acceptance alone is not a paid order.
2. Programme-specific siblings
Each programme is charged separately at its own base price P. Within that programme one child costs P, two cost 1.5P, three cost 2P, and n children cost P * (1 + 0.5 * (n - 1)). Here n is the positive whole number of covered siblings. No discount transfers across programmes. Two children in English cost 1.5 times the English base price. Maths for one of them adds the full Maths base price; adding the second to Maths changes only Maths to 1.5 times its own base price. No maximum household size or storefront rounding is set by this draft; the offered total must match approved pricing before sale.
Each learner retains their own identity and progress and may have different books. Normal progression does not require a new book purchase. Household printing of entitled materials is allowed under L01 and is separate from personalised profile entitlement.
3. Renewal and changes
Only programmes identified in the order renew, at the dates and prices disclosed. Programmes can have separate renewal dates. Adding a sibling changes the relevant programme plan; show the resulting charge, any supported adjustment and effective date before confirmation. Do not silently add another programme. A downgrade must explain which learners retain paid access and when, without deleting their records. Any future price change must meet notice, consent and cancellation requirements applicable to the purchase route. No trial, pause or promotion exists unless expressly offered.
4. Cancelling future renewal
Cancel Apple subscriptions using your Apple subscription settings; cancel Google Play subscriptions in Google Play's subscriptions area. For a direct purchase use [VERIFIED DIRECT CANCELLATION ROUTE] or contact help@rtlclubs.com with a clear cancellation request. Purchase-specific links must be supplied with the order and Help. Cancellation of future renewal normally leaves access until the paid period ends, unless a refund, lawful restriction or other disclosed change affects it. Deleting the app, leaving tuition or removing a tutor is not cancellation. You may cancel one programme without cancelling another. We must not create unnecessary obstacles to cancellation.
5. Cooling-off and early supply
For a UK distance contract where the statutory right applies, you may cancel within 14 days after the contract is made, without giving a reason, by a clear statement to the identified trader. We provide cancellation information and a durable contract confirmation. Missing statutory information can extend rights. Applicable consumer rights are preserved for all payment routes.
For paid digital content supplied during that period, loss of the cancellation right requires your prior express consent to immediate supply and acknowledgement that the right will be lost, with the required confirmation. Merely opening an account does not do this. For services starting early at your express request, a lawful proportionate amount may be payable for service supplied before cancellation if the statutory conditions are met; loss of the right on full performance requires the required acknowledgement. Starting a continuing subscription is not full performance of it. Classify content and services before selecting the separate wording in the acceptance specification. If early-supply permission is declined, offer commencement after the applicable cooling-off period rather than assuming consent.
Where statutory cancellation requires a refund, we make it without undue delay and within the applicable legal deadline, ordinarily 14 days after notice for these contracts, through the original means unless you expressly agree otherwise and incur no fee. Store processing does not remove mandatory remedies owed by the relevant trader.
6. Faults and withdrawal of RTL access
Statutory remedies for faulty or misdescribed content or services remain available. When RTL finally withdraws a paid RTL service, we will identify the payer, affected service and unused prepaid period, and seek return of the corresponding unused payment through the collecting provider's supported process. Where that route cannot deliver a remedy we owe, we will address an alternative lawful payment solution with the payer; a store refusal does not itself settle our obligations. We do not label a refund confirmed until payment-provider evidence supports that status. Account credit is not automatically a money refund.
Apple's ordinary route is a refund request for Apple's decision. RTL cannot guarantee Apple's approval or a specific prorated amount. Google Play provides supported refund and revocation mechanisms, but the applicable transaction and integration must support the requested action. Contact help@rtlclubs.com if the available route does not resolve a remedy. We do not promise an automatic administrator-initiated store refund.
Temporary restriction does not by itself determine compensation. Mandatory rights continue; other compensation will be assessed against the affected service and circumstances pending an approved published policy. A refund is distinct from cancelling renewal and ending access. We will identify each action separately. Conduct restrictions do not become non-payment records and are not removed by paying again or restoring a purchase.
7. Independent tuition and history
Tuition refunds are handled by the tuition supplier for fees it collected or was paid on its behalf. RTL does not undertake to refund those fees, without limiting liability for its own acts. A tutor's removal does not automatically cancel unaffected parent subscriptions. After entitlement ends, G08 governs any limited history service; it is not a promise of future paid content or lifetime access.
8. Optional cancellation form
To: RTL Clubs, [Correspondence address to be confirmed], help@rtlclubs.com. "I give notice that I cancel my contract for [programme/service], ordered on [date]. Account/order reference: [reference]. Name and address: [details]. Date: [date]." Add a signature only if sending on paper. You can use any other clear statement; use the relevant store route as well to stop store renewal, with RTL assistance where needed.