Market partner terms

1. Appointment

Example Co, company number [Company number to be confirmed], of [Registered office to be confirmed] appoints [PARTNER LEGAL NAME, NUMBER AND ADDRESS] as a non-exclusive introducer for the territory and activities in the completed schedule. Exclusivity exists only if expressly negotiated in that schedule. The Partner has no authority to bind RTL, approve teaching providers, appoint tutors, collect tuition or promise contractual terms on RTL's behalf. Sub-partners require explicit written permission on request and cannot be appointed automatically.

2. Promotion and conduct

Use only authorised branding and accurate programme descriptions. Explain that independent providers supply local tuition. Do not claim RTL checks or employs all tutors, guarantee learning outcomes or earnings, or use misleading scarcity, testimonials or prices. Obtain approval before changing RTL claims or creating branded domains/accounts. Disclose commercial promotion where required and follow applicable marketing, privacy, anti-bribery and sanctions laws. Do not pay improper inducements or offer benefits to secure public or school business unlawfully.

3. Leads and data

Submit only necessary business contact information through the agreed route and with a lawful basis. Tell prospects how their details will be used. No entitlement to children's learning records arises. Record lead source, date and permission or other lawful basis. RTL will assess attribution against the agreed rules, explain disputed classifications and make the supporting relevant account information available without unnecessary personal data. Applicable L09 sharing terms govern contact data; neither party becomes a processor merely by introducing a prospect.

4. Commission schedule: complete and supply before acceptance

Territory and channels: [DETAILS]. Programmes/services: [DETAILS]. Start, initial term, renewal and ordinary notice: [DETAILS]. Qualifying introduction and conversion event: [DETAILS]. Eligible gross/net revenue, exclusions, rate or amount and worked calculation: [DETAILS]. Duplicate/existing leads and attribution priority: [DETAILS]. Attribution window: [DETAILS]. Renewal commission and duration: [DETAILS]. Refund, cancellation, fraud and clawback calculation: [DETAILS]. Currency, tax/VAT, exchange-rate source/date: [DETAILS]. Statement frequency, invoice requirements, payment due date and minimum payout if any: [DETAILS]. Dispute route and period: [DETAILS]. Pipeline and commission after termination: [DETAILS]. Approved sub-partner permission, if any: [DETAILS OR NONE]. Liability cap and exceptions: [SOLICITOR-REVIEWED DETAILS]. Schedule ID/version: [DETAILS].

Commission terms are available on request. RTL must supply the completed applicable schedule before the Partner accepts. No rate is promised by this template. Do not activate an agreement with an undefined calculation basis. Accrued commission cannot be retrospectively changed by publishing new standard terms. RTL must provide statements sufficient to check the agreed calculation, pay undisputed sums when due and explain any proposed withholding or clawback under the accepted rules.

5. Incorporated obligations and confidentiality

G01, G03, G06, G07 and G08 apply at their accepted versions to the Partner's own activities. G08 applies to lawful exit and data return, not permission to access learner histories. Priority is the expressly agreed commercial schedule, L08, applicable L09 data terms for processing, then governance, subject to mandatory law. Keep each other's genuine confidential information secure, including private rates, while permitting legal advice, required disclosures and protected reporting. No non-disparagement term prevents good-faith criticism.

6. Ending the relationship

Either party may end under the schedule's notice provisions. Material remediable breach requires a reasonable opportunity to remedy; serious fraud, unlawful promotion or material misuse may justify immediate restriction under G07 or termination with reasons. On exit stop representing current appointment, stop new promotional use, return or securely delete confidential copies subject to lawful retention, and settle commission under the schedule. Do not cancel independent clubs or erase their records. Notify prospects of handover where needed and lawful.

7. Liability and law

Each party remains responsible for its own representations and conduct. No liability for fraud, death or personal injury caused by negligence, or other non-excludable liability is excluded. The agreed business cap and exceptions must be completed before acceptance. No blanket indemnity is implied. Proposed governing law and courts are England and Wales, subject to territory-specific mandatory rules. Neither an introducer label nor these terms resolves every agency, employment, franchise or competition-law question; the agreed activities must remain within the approved authority. Changes require notice and express agreement to material commercial changes. Contact RTL through help@rtlclubs.com.

1. Responsibilities

Example Co supplies its agreed programme licences and software. Independent teaching providers supply tuition and run their own sessions, staff and premises. Permission to use RTL programmes is not certification of a provider, tutor or venue. RTL remains responsible for its own products, representations and data duties.

2. Provider identity and lawful operation

Operators must show parents their actual legal supplier, contacts and any separate venue host or collection agent before enrolment. Keep organisation and all location records current. Schools follow the same operator terms. Providers must satisfy applicable local laws and maintain insurance required by law and their agreed schedule. Overseas providers must assess local rules; UK registration and DBS terminology must not be presented as universal requirements.

3. Honest representation and licensed use

Operators, tutors and partners must state their actual role and authority, use licensed materials and approved branding within their permissions, and make truthful claims. Do not promise guaranteed outcomes, unsupported verification or authority to bind RTL. Parents must use household materials within L01. Users retain ownership and rights in their independent work and personal information as applicable; programme rights remain with RTL or its licensors.

4. Cooperation and standards

Provide necessary, proportionate information about compliance with your licence and report material changes affecting lawful access. Providers retain local checks and operational evidence. Do not routinely send criminal-record documents to RTL. RTL may decide access and licensing consequences under G07; that does not transfer management of tuition to RTL.

5. Fair treatment and hierarchy

Everyone must respect others' dignity, privacy and lawful rights. Good-faith complaints, lawful criticism and whistleblowing are protected. The accepted role terms and applicable commercial/data schedules determine obligations and take precedence as stated there; governance does not create undisclosed prices. Local rules may add practical arrangements but cannot remove statutory rights or weaken incorporated standards. G06 covers reporting, G07 restrictions and G08 exit. Only the modules listed with a person's role acceptance bind that person contractually.

1. Respect and professional boundaries

Tutors and other adults acting professionally must treat children, families, colleagues and RTL staff respectfully. No threats, humiliation, discriminatory abuse, bullying, corporal punishment, sexual conduct with children, grooming or exploitation is permitted. Do not use gifts, secrets, favouritism or private contact to create an inappropriate relationship. Respectful conduct also applies to RTL's dealings with providers and families.

2. Contact and communication

Use authorised professional communication routes. Do not arrange secret or inappropriate private contact with children, use personal social-media contact to bypass safeguards, or disclose private learner information. One-to-one teaching, transport, physical assistance and personal care must follow the provider's risk assessment, applicable law and agreed family arrangements. Physical contact must be necessary, appropriate and consistent with safeguarding and law, never punishment or intimidation.

3. Images, records and teaching

Do not photograph, record or publish a child without the required lawful basis, permissions and clear purpose. Optional publicity is separate from learning. Do not pressure children or parents to agree. Keep observations accurate and relevant; distinguish observed fact from interpretation. Do not falsify records, misrepresent qualifications or claim RTL has vetted you. Use accessible, age-appropriate teaching and reasonable adjustments.

4. Reporting and cooperation

Raise concerns under G06 and local safeguarding procedures. Do not retaliate, coach accounts, destroy evidence or obstruct a lawful report. An unproven allegation is not automatically malicious. Deliberately fabricated reports may be considered only on evidence, not because a complaint is inconvenient. Confidentiality protects privacy but does not prevent protected disclosures or lawful criticism. G07 determines RTL access consequences; providers separately address employment or tuition decisions lawfully.

1. Where to raise a concern

For RTL programme, account or billing concerns use website or in-app Help at https://rtlclubs.vercel.app/contact and its contact form. Select "Programme or app", "Billing", "Tuition provider" or "Concern about a child or tutor". If the form is unavailable or unsuitable, email help@rtlclubs.com or write to [Correspondence address to be confirmed]. Sensitive concerns use help@rtlclubs.com. These routes and their accessibility must be verified before publication. Help is not an emergency service and no round-the-clock monitoring is promised.

For tuition, the named provider's contact is in your tuition agreement. You may report directly to RTL without first confronting a provider or tutor. In immediate danger in the UK call 999; overseas use the local emergency number. Contact appropriate local child-protection services or police where needed. Do not wait for an RTL reply or internal review before making a necessary external report.

2. What happens to a report

Give enough information to identify the concern and affected service, including dates where known. Do not send unnecessary criminal-record or medical documents. RTL will route reports to people who need them, distinguish local tuition matters from its own service and network-access decisions, and consider conflicts of interest. Local providers and competent authorities handle local safeguarding duties. RTL remains responsible for duties applicable to its own actions and data.

RTL will assess available information, preserve relevant evidence, request clarification where appropriate and explain the next step so far as safe and lawful. Anonymous reports may be considered, although missing information can limit action. Confidentiality will be respected but absolute secrecy cannot be promised where protection or legal duties require disclosure. No response deadline is invented here; publish realistic contact arrangements when resourcing is confirmed.

3. Fairness and review

RTL will distinguish allegations, established facts and network judgements. Where a concern may justify restriction, G07 applies. The person concerned should normally receive sufficient information to respond, with protective redactions or delayed disclosure where necessary. Complainants may ask for review of complaint handling through help@rtlclubs.com, without entitlement to another person's confidential records. An available person uninvolved in the original decision should review conflicts and material issues.

4. Protection for reporting

Good-faith complaints, whistleblowing, lawful criticism and reports to regulators or police are not prohibited by confidentiality or brand clauses. No retaliation is permitted. Failure to substantiate a report does not make it malicious. A finding of intentional fabrication requires evidence and fair consideration. Anyone may seek legal advice or use available external remedies without completing this procedure. Store sensitive reports separately with restricted access and lawful retention.

1. Purpose and grounds

RTL may restrict its software, programme licences and brand permissions to address an identified material breach, unlawful use, unauthorised data access or serious credible concern about continued professional access. It acts on its own services and permissions, not as an authority closing independent tuition businesses or deciding criminal guilt. A complaint count alone is not a removal rule.

2. Temporary protection

An authorised decision maker may impose immediate temporary restrictions where a serious credible concern creates a risk that cannot reasonably wait. Record the information considered, credibility and severity, affected permissions, why a lesser measure is insufficient, decision maker, time and review trigger. Consider urgency, corroboration and possible mistaken identity; do not require final proof before a necessary temporary protective step. Revisit restrictions as relevant information arrives and avoid open-ended suspension without active review.

3. Response and permanent decisions

Give reasons and sufficient relevant information for a response where safe and lawful. Explain withheld information in general terms when possible. Consider the response and material exculpatory information. Proposed permanent-removal criteria, subject to management approval before activation: substantiated serious misconduct or material licence/data misuse; a material remediable breach not corrected after reasonable warning; or a documented continuing serious risk for which proportionate lesser restrictions cannot adequately protect users or lawful service operation. Repeated substantiated breaches may be relevant; duplicate reports are not separate incidents. No one-complaint or three-complaint automatic threshold applies.

Document the grounds, evidence assessment, alternatives, scope and reasons. Distinguish the contractual access judgement from allegations of criminal conduct. Do not publish allegations as proved facts. A lawful report or critical review is not itself a ground for removal.

4. Scope and accounts

Removing a tutor means all professional access across the RTL network. Do not allow re-entry through another club or role while that restriction remains. Preserve independently justified parent access unless a separate decision explains why it too must be restricted. Organisation restrictions must identify the organisation and affected users rather than treating every parent as culpable. Keep Help, review contact and appropriate billing information available through a usable route.

Conduct state is separate from paid/unpaid state. Record payments accurately. A renewal, repayment or purchase restoration cannot clear a conduct restriction. Restrict only permissions justified by the decision and protect evidence and lawful learner records. Do not implement unexplained blank screens as an enforcement notice.

5. Review

The affected person may ask help@rtlclubs.com for review, explaining any error, new evidence or disproportionate effect. Provide the request route with the decision. An available reviewer uninvolved in the original decision should reassess relevant grounds and conflicts; arrange suitable independent input if no such internal person is available. Do not invent a staffed appeals panel or fixed turnaround. A late request with a reasonable explanation should still be considered. Give the outcome and reasons where safe. Restrictions may continue during review where justified, but must be reconsidered if the risk changes. External referrals do not wait for review.

6. Money and restoration

Identify the actual payer and affected service. Ending access, cancelling renewal and requesting/refunding payment are separate actions under L10. No tuition refund is promised for money RTL did not collect. Do not automatically cancel unaffected parent subscriptions. Temporary compensation remains a business decision subject to mandatory rights. Restore professional access only after an authorised documented decision that the relevant grounds have been resolved; a payment event is insufficient. Follow G08 for continuity and evidence.

1. Learner continuity

When a tutor leaves, the provider must remove their assignment access and arrange authorised handover. When a provider exits, stop new licensed activity and branded representation, identify affected families and explain the actual change. Do not promise replacement tuition or silently move learners to another provider. Transfer only with appropriate authority, lawful basis and permissions. Keep child-protection files separate from ordinary learning history.

2. Records and completed work

Do not erase original learner records, falsify progress or withhold records to pressure a payer. Parents and learners may retain lawfully obtained completed work and reports. Ending a licence stops future restricted programme use and commercial copying; it does not claim ownership of a child's work. Departing staff return or securely deal with working copies under applicable lawful instructions, without deleting records held for legitimate continuity or legal duties.

3. History after cancellation

After paid entitlement ends, RTL may make a limited history view available while it continues that service. This is not lifetime access, access to new paid content or a guarantee that every feature remains available. Proposed objective reasons to change or withdraw that view are discontinuation of the history service, a necessary security or legal change, loss of a lawful basis for the relevant access, or inability to maintain the relevant system safely. Mere preference to erase inconvenient records is not a reason.

Before activation approve and disclose [HISTORY AVAILABILITY SCOPE], [NOTICE PERIOD] and [PRACTICAL EXPORT OR COPY ROUTE]. Give advance notice appropriate to the impact and a reasonable opportunity to obtain available records before planned withdrawal. Where law or urgent security prevents advance notice, explain as soon as lawful and safe and provide an appropriate alternative rights route. Do not silently replace an existing permanent-record commitment with this clause; assess existing contracts and rights first.

4. Retention and rights

History display, legal retention and data-subject rights are different. Closing paid access does not itself authorise deletion, and retaining data does not promise continuing app access. L09 and the approved retention schedule govern lawful retention, holds, correction and deletion. Requests may continue through help@rtlclubs.com subject to identity and authority checks. Preserve only data justified by the purpose and law; no indefinite blanket retention is authorised.

5. Exit account treatment

An access decision must identify professional roles, affected organisations, legitimate parent access and the payer. Partner departure does not end independent club contracts or confer rights to learner records. G07 governs network restrictions; L10 governs RTL payment remedies; the separate tuition contract governs tuition consequences. Record handover decisions, authority, access removal, notices and outstanding issues without unnecessary sensitive duplication.