L05: Parent-Tuition Provider Terms Template
1. Complete before offering tuition
Provider: [LEGAL NAME, TRADING NAME, NUMBER IF APPLICABLE, ADDRESS, EMAIL AND PHONE]. Parent: [NAME AND CONTACT]. Learner: [NAME/IDENTIFIER]. Venue: [ADDRESS/ONLINE ARRANGEMENT]. Venue host, if different: [NAME AND ROLE]. Payment collector, if different: [NAME, ACTING FOR WHICH SUPPLIER]. Provider safeguarding contact and alternative: [DETAILS]. Do not issue this template until these fields and the session/payment schedule are completed.
2. Who provides your lessons
Your tuition contract is with the Provider named above. The Provider organises and delivers lessons and is responsible for its tutors, legally required checks, supervision and premises. Example Co supplies programme and app services under a separate agreement and is not a party to this tuition contract. Where the Provider employs or engages your tutor, you pay the Provider, not the individual tutor unless they collect on its behalf. A venue host does not become the tuition supplier merely by hosting lessons.
3. Sessions and price
Agreed programme and learning service: [DETAILS]. Dates, duration and frequency: [DETAILS]. Fees including applicable taxes, billing dates and payment method: [DETAILS]. Trial, if any: [DETAILS OR NONE]. RTL programme access is [SEPARATELY PAID BY PARENT/FUNDED BY NAMED PAYER]. Any materials charge must identify what it covers and must not contradict existing RTL household printing or progression rights.
The Provider will teach with reasonable care and skill and supply the stated service. It may substitute a suitably selected tutor while maintaining the agreed service and required safeguards. It will explain a material change and offer a fair alternative or refund for undelivered sessions if an acceptable alternative cannot be agreed. No particular learning outcome is guaranteed.
4. Attendance, cancellation and refunds
Parent absence and rescheduling terms: [CLEAR, PROPORTIONATE NOTICE AND CHARGE RULES]. Provider cancellation: offer a mutually agreed replacement or refund the undelivered session. Ordinary termination by either party: [REASONABLE NOTICE AND TREATMENT OF PREPAYMENTS]. Do not charge a cancellation penalty exceeding a fair assessment of loss or retain payment for service not delivered without lawful grounds.
Mandatory cancellation and remedy rights apply. For distance or off-premises service contracts where a statutory cooling-off right applies, the parent may cancel within 14 days after contracting by any clear statement to the Provider. If the parent expressly asks for an early start and receives the legally required information, a lawful proportionate charge may be due for service supplied before cancellation. The right ends on full performance only where the required request and acknowledgement were obtained. Do not assume an exemption simply because lessons have dates. Local legal review must confirm applicable rules, especially overseas. The parent may use: "I cancel tuition for [learner], agreed on [date]. My name and contact are [details]." No special form is required.
5. Care and participation
The Provider will communicate session, collection, illness, emergency and additional-needs arrangements before attendance. Parents provide necessary accurate contact and authorised-collection information and discuss reasonable adjustments. Both parties treat children and adults respectfully. The attached localised G04 and G06 form part of these tuition terms only in the versions supplied with this agreement. The Provider, through its separate RTL operator agreement, remains subject to local-provider governance. Children are supported to understand expectations and do not give an adult contractual undertaking.
6. Concerns and exit
Raise tuition concerns with [PROVIDER COMPLAINT CONTACT], or [ALTERNATIVE] if that person is involved. You may report network concerns directly through RTL Help and contact authorities without first confronting the Provider. In immediate UK danger call 999; elsewhere use the local emergency number. Neither provider complaints nor RTL Help is an emergency service.
Restrictions on tuition must be based on an identified safety concern or material breach, proportionate and fairly considered, taking account of disability and reasonable adjustments. Explain decisions where safe and provide [PROVIDER REVIEW CONTACT]. RTL's network decision does not determine this tuition contract's refund consequences. Deal fairly with undelivered prepaid tuition and safe learner handover.
7. Data, liability and law
The Provider's privacy notice [ATTACH VERSION] explains its processing. RTL's notice separately covers its service. Neither party excludes non-excludable liability or consumer rights. The Provider remains responsible for foreseeable loss caused by its breach or lack of reasonable care. Governing law and competent courts: [LOCAL LAW AND CONSUMER COURT RIGHTS, REVIEW BEFORE USE]. Acceptance is separately recorded by the Provider with the parent's identity, date, exact terms and completed schedule. RTL's account checkbox does not accept this contract.
