RTL Clubs | review-2026-09-16-v0.3 PROVISIONAL REVIEW DOCUMENTS: not a binding contract Company: RTL Clubs Published: 2026-09-15T23:53:34.903069+00:00 L02: Club Operator Agreement Version: draft-v0.3-16092026 # Club Operator Agreement Review draft v0.3 | 16 September 2026 This agreement sets the conditions on which an independent operator may use RTL programmes and services to run its club. It covers children, teaching records, licensed materials, honest operation and the responsibilities of both parties. It permits only Club names and nameplates specifically approved in writing by RTL and grants no right to download workbook PDFs. **Review status.** This draft is not an offer for acceptance. Complete the schedules and obtain the required legal review before issuing a final execution version. The acceptance page is specimen wording for that final version. ## 1 Parties and contract documents 1.1 The parties are the RTL service supplier identified in Schedule A, called **RTL**, and the legal person identified there as the **Operator**. A trading name or club name alone does not identify the contracting party. A sole trader contracts in their own legal name. A school contracts through its correct legal organisation on these same terms. 1.2 The Operator's representative confirms that they have authority to enter this agreement for the Operator. Their name, position and declaration form part of the acceptance record. An Operator who also teaches must separately accept the Teacher Agreement personally. 1.3 The contract consists of this agreement and its completed Schedules A, B and C, with the exact documents and versions listed in Schedule A. Only documents expressly identified and supplied before acceptance are incorporated. General website pages, previous agreements, recruitment summaries and later changes to a Help page do not silently change this contract. 1.4 Mandatory law prevails. For the remaining terms, this agreement controls the general relationship, Schedule A fixes the commercial particulars and permitted use, Schedule B fixes the recording requirements, and Schedule C controls data obligations. A negotiated departure must identify the clause it changes and be expressly accepted by both parties. No blank or conflicting required schedule may be accepted. ## 2 What the agreement permits 2.1 RTL grants the Operator a limited, non-exclusive, non-transferable permission to use the programmes and services identified in Schedule A for its authorised learners, named users, registered locations and permitted teaching formats during the agreed term. The Operator may not sell, assign, sublicense or share that permission with another business or person. 2.2 RTL supplies the programme materials and software access described in Schedule A. The Operator supplies its own tuition and manages its business, staff and premises. RTL does not employ the Operator's teachers, recruit or vet its staff, supervise its lessons or act as the local safeguarding service. RTL remains responsible for its own products, representations and legal duties. 2.3 This agreement creates no partnership, employment, agency, territorial exclusivity or authority to bind RTL. Platform registration, a club listing or access approval does not certify or endorse the Operator, its teachers or its premises. Permission takes effect only on the commencement and activation conditions in Schedule A. 2.4 Multiple locations may be included in one agreement, but each must be registered and fall within Schedule A. Changes to the legal operator or licensed scope require RTL's written agreement. No additional-location fee or geographic exclusivity arises unless expressly agreed in the completed schedule. ## 3 Protecting RTL materials and branding 3.1 All rights in RTL's programmes, workbooks, illustrations, teaching guidance and software remain with RTL or their respective owners. The Operator receives only the uses expressly allowed by this agreement. No ownership of programme content passes to the Operator. Rights in a child's work, personal data or a teacher's genuinely independent work are not assigned to RTL by this clause. 3.2 **Only specifically approved Club names and nameplates may use RTL branding.** RTL may approve the exact Club name and nameplate in writing for the identified Operator, Club ID and location. Permission begins only when RTL confirms that approval; an application, suggested name or draft nameplate is not permission. The Operator must use the approved wording and design only within that written permission and record it in Schedule A. This grants no wider branding licence: it does not permit other signage, logos, websites, social accounts, advertisements, promotional materials, domains or registrations using RTL's names, marks or visual identity. The Operator must not imply RTL ownership, endorsement, accreditation or vetting. Any wider use requires separate express written permission. 3.3 Branding and copyright notices already embedded in authorised RTL materials must remain intact. Receiving or printing those materials does not grant a separate right to extract or reuse their branding. The Operator may accurately identify RTL to families where necessary to explain this agreement, programme supply or privacy responsibilities, without turning that factual explanation into branded promotion. 3.4 The Operator must not download, obtain or retain workbook PDFs or source files. It must not extract, scrape, screen-capture, scan, photograph, reconstruct, bulk-copy or export programme content to create a substitute digital library, distribute the content, or defeat access restrictions. Temporary technical copies made by the authorised RTL service solely to display or print an entitled page are not permission to acquire a downloadable workbook or retain a reusable copy. 3.5 Except for the permitted printing in clause 4, the Operator must not reproduce, sell, rent, lend, publish, upload, transmit, translate, adapt or sublicense programme materials, or use them to build a derivative or competing product. It must not upload them to an external AI service or use them to train a model without express permission. It must not remove attribution, watermarks or access controls, reverse engineer protected services unlawfully, disclose confidential teaching materials, or help another person do these things. 3.6 The restrictions do not prohibit a specific use that applicable law makes non-excludable by contract. They also do not prevent an authorised learning-evidence submission, such as a child's completed-work image, through an RTL-approved process for that stated purpose. That permission gives no right to circulate blank pages, whole workbooks or source assets. 3.7 The Operator must promptly report suspected loss, copying, leakage or other material misuse and take reasonable steps within its control to contain it. It must protect materials against misuse by its staff and anyone to whom it gives access. ## 4 Printing within the licence 4.1 Printing is allowed only through the authorised process, for the programmes, learners, assignments, locations, purposes and allowances specified in Schedule A. A paid account, an available page or physical possession of a workbook does not authorise additional copies or use for another learner. 4.2 The Operator must not print for unlicensed learners, exceed its allowance, stockpile copies for use after permission ends, share a print entitlement, use print-to-PDF to obtain a file, or bypass print restrictions. It must not sell or supply copies as standalone products. Any permitted recovery of printing costs must be expressly recorded in Schedule A; no such permission is implied. 4.3 A third-party printer may be used only if the agreed printing process expressly permits it and suitable confidentiality and restricted-use arrangements are in place. No workbook PDF may be sent to a printer. Staff must store authorised physical copies securely and prevent unauthorised copying. 4.4 Record distribution and exceptional reprints as Schedule A requires. A failed print request does not prove that a usable copy was produced. Report failures and obtain any required replacement allowance through the authorised route. At exit, clause 13 distinguishes remaining blank stock from children's completed work and lawful records. ## 5 Safeguarding children 5.1 Before teaching, the Operator must establish safeguarding arrangements appropriate to its learners, teaching formats, premises and local law. It must nominate a safeguarding contact and a credible alternative reporting route if that person is unavailable or implicated. Families and staff must know how to raise a concern. 5.2 The Operator must assess each role and complete lawful identity, suitability, reference, eligibility and criminal-record checks where required. It must prevent barred or otherwise ineligible people from undertaking prohibited work. It must provide appropriate induction, training and supervision and respond to material changes in suitability. The relevant UK nation or overseas jurisdiction determines the checks; an RTL account does not replace them. 5.3 Children must be treated respectfully. Abuse, grooming, exploitation, sexual misconduct, corporal punishment, threats, humiliation, discriminatory conduct and bullying are prohibited. Staff must maintain appropriate boundaries in person and online, including communication, transport, personal care, gifts, images and one-to-one teaching. No secret or inappropriate private contact with children is permitted. 5.4 The Operator must act promptly on concerns, protect the child within its role, contact emergency or local protection services when needed, and make legally required referrals without waiting for RTL. Staff must record facts accurately, avoid leading questions, preserve relevant evidence and not promise secrecy or conduct their own criminal investigation. 5.5 Notify RTL through its restricted concern route of matters materially affecting professional access, programme use or licence compliance, as soon as lawful and safe. Share only necessary information and protect official investigations. Keep sensitive safeguarding files separate from ordinary learning records. Do not routinely upload criminal-record certificates or detailed allegations to the learning platform. ## 6 Staff premises and family arrangements 6.1 The Operator is responsible for its staff's selection, employment or engagement, pay, supervision and local compliance. Each teacher must personally accept the Teacher Agreement before receiving professional RTL access. The Operator must authorise assignments, explain the applicable operating schedule and promptly remove access when duties end. It must take reasonable steps to ensure people acting under its authority comply with this agreement. 6.2 Maintain required registrations, permissions and insurance. Assess safety, accessibility, first aid, fire and emergency arrangements, arrivals, departures, authorised collection, toilets and foreseeable premises risks. Agree responsibilities with any venue host. A host does not automatically provide supervision. Online and home teaching require arrangements appropriate to those settings. 6.3 Identify the actual tuition supplier, its contact details, prices, cancellation terms and complaints route to parents before enrolment. Clearly distinguish tuition charges from RTL programme or software charges and avoid duplicate charging for the same funded entitlement. Do not promise educational outcomes, qualifications or services RTL has not authorised. ## 7 Honest operation and professional reputation 7.1 Give accurate application, identity, location, staffing, learner and payment information. Do not commit, attempt or assist fraud against RTL or families, knowingly mislead them, falsify evidence, create fictitious learners or claims, conceal learners to evade charges, reuse one learner's entitlement for another, manipulate attendance or assessment records, or share credentials. Do not deliberately damage, corrupt, delete or interfere with RTL's systems, content or records, or exploit a defect to obtain unauthorised access or copies. Report discovered vulnerabilities through the appropriate restricted route. 7.2 Protect RTL's reputation through honest representation and professional conduct. Do not impersonate RTL, make knowingly false claims about its programmes, falsely suggest endorsement, or deliberately misuse its materials or identity to damage its business. Promptly correct material misrepresentations made by the Operator or its staff. 7.3 This agreement does not prevent truthful criticism, a good-faith complaint, reporting suspected wrongdoing, cooperation with an authority, obtaining advice or a legally protected disclosure. An unsubstantiated concern is not automatically malicious. Neither the Operator nor its staff may retaliate against a person for making a lawful report. ## 8 Teaching placements observations and checks 8.1 The Operator must deliver the licensed programme using RTL's prescribed teaching guidance and progression rules applicable to the agreed programme. It must ensure that each assigned teacher has the instructions, access and time needed to carry out the required work. It must not substitute invented assessments, omit required checks or represent an altered programme as the authorised RTL programme. 8.2 Complete and submit required placements, observations and checks for each applicable learner in the RTL system. Schedule B specifies the triggering events, responsible roles, required evidence, deadlines and relevant instruction versions. These are operating obligations, separate from whether a subscription has been paid. Payment does not excuse missing records and missing records must not be disguised as non-payment. 8.3 A placement must reflect the learner's actual assessment under the applicable rules. Observations must distinguish what the teacher observed from interpretation, family reports or missing evidence. A check must record the result and required supporting evidence from the activity actually completed. Do not fabricate attendance, observations, scores, passes, placements or achievements, copy another learner's result, or alter a result to secure access, progression or payment. 8.4 The teacher submits their own work under their own account. Any permitted submission on another person's behalf must identify the actual observer or assessor and the submitting person. Corrections must preserve the original record and identify the correction, reason, author and time through the authorised process. Do not delete adverse results to improve apparent performance. 8.5 The Operator must monitor overdue or incomplete records, resolve omissions and arrange handover when a teacher is absent or leaves. Record absences, interrupted activities, uncertainty and unavailable evidence honestly. For an RTL outage, keep a proportionate secure temporary record and submit it when the service resumes; do not invent a completed activity to satisfy a deadline. Notify RTL when a material fault prevents compliance. 8.6 RTL must provide the applicable recording instructions and agreed service access. An activity or deadline not identified in the accepted Schedule B cannot be imposed retrospectively. Updates follow clause 14. Compliance concerns and any resulting restrictions are handled under clauses 11 and 12, taking actual access failures and reasonable explanations into account. ## 9 Learner information and confidentiality 9.1 Access and use personal information only for authorised duties and the purposes in Schedule C. Use named accounts and protect credentials. Do not build private marketing lists from learner data, retain uncontrolled exports, browse former learners, move information between clubs without authority or use child information for unrelated promotion. 9.2 Each party must identify its actual data-protection role for each activity, provide the required privacy information, use a lawful basis and follow applicable law. Neither blanket parent consent nor a label in this agreement determines those roles. Complete Schedule C and attach any required processing, sharing or transfer terms before relevant personal data is exchanged. 9.3 Use appropriate access controls and secure channels. Report suspected unauthorised access, disclosure, loss or alteration to the relevant party without undue delay, provide available facts and cooperate with containment, rights requests and legally required notifications. Do not wait for a completed investigation before giving a necessary initial report. 9.4 Photos and recordings must have a defined lawful purpose and required permissions. Optional publicity permission is separate from routine learning and cannot be a condition of participation. Safeguarding, health and other sensitive information requires suitable restricted handling and any additional legal conditions. 9.5 Protect genuinely confidential information, including non-public programme and business materials. These duties do not cover information lawfully public, already independently known, independently developed or lawfully obtained without a confidentiality restriction. Lawful reports and required disclosures remain permitted. Confidentiality continues after exit for as long as the information remains confidential and the duty is lawful. ## 10 Fees and RTL service responsibilities 10.1 Pay only the RTL charges, taxes and payment dates expressly agreed in Schedule A or a separately accepted order. If the Operator owes no RTL fee, the schedule must say so. Learner subscriptions, funded places and the Operator's own management access must be distinguished. No historic fee, commission, annual renewal, minimum learner count or print charge is imported from an earlier document. 10.2 RTL must supply the contracted services with reasonable care and skill and in accordance with their agreed description. It must provide the agreed support route and address material service failures and applicable remedies. It does not guarantee a particular educational result, uninterrupted access or every feature appearing in historical marketing. 10.3 The Operator must not collect money in RTL's name without an express collection arrangement. Tuition refunds are the responsibility of the actual tuition supplier for those charges. Applicable RTL subscription and refund terms must be identified by version where relevant. No loss of professional access automatically cancels an unrelated family's subscription. 10.4 Where RTL finally withdraws an affected prepaid service, it must address the unused paid period and mandatory remedies under the applicable contract and payment route. Temporary restrictions require a separate assessment of the affected service and the agreed policy. No automatic forfeiture of every payment or automatic provider refund is created by this agreement. ## 11 Compliance and protection of rights 11.1 Keep proportionate records sufficient to demonstrate learner entitlement, permitted printing, required teaching records, named-user access and compliance with this agreement. On reasonable request, provide relevant information or allow an appropriately scoped review, with notice where practical and safeguards for confidentiality and personal information. 11.2 Routine reviews should use existing platform and compliance records before requesting additional material. Any on-site review must have an agreed lawful scope and appropriate arrangements. This clause grants no unrestricted right to enter premises, seize property, interview children privately, or photograph or record children. An urgent concern may justify temporary access protection while evidence is assessed. 11.3 Cooperate with reasonable steps to stop infringement, secure compromised accounts, preserve relevant evidence and correct a substantiated breach. RTL may seek remedies available under applicable law, including an injunction or compensation where justified. Relief remains subject to the applicable legal requirements and any court decision. No automatic punitive fine or payment of all future fees is imposed. ## 12 Restrictions termination and review 12.1 RTL may impose immediate temporary restrictions where credible evidence indicates a serious safeguarding, fraud, IP or data-security risk that cannot reasonably wait. Restrictions must address the affected permissions and risk. Record the reasons and review them as information changes. An allegation alone does not establish criminal guilt. 12.2 For a remediable material breach, RTL must normally give notice identifying the breach, required correction and a reasonable remedy period. It may end the affected permission for a substantiated serious or irremediable breach, a material breach not remedied after notice, or a documented continuing serious risk that proportionate lesser restrictions cannot address. No automatic one-complaint or three-complaint rule applies. 12.3 Where lawful and safe, give the Operator reasons, relevant information and an opportunity to respond. Explain any lawful withholding of information. The Operator may request review through the contact in Schedule A. An uninvolved reviewer should be used where reasonably practicable. Urgent protective restrictions may continue during review if justified, but must be reconsidered on relevant new information. 12.4 Ordinary expiry, renewal and termination follow Schedule A. The Operator may end for RTL's material breach not remedied within a reasonable period specified in notice, or an irremediable material breach, subject to mandatory rights. RTL may end its licence and services; it does not acquire authority to close the Operator's independent business. 12.5 A professional restriction cannot be cleared by paying again, restoring a purchase or joining another club. An individual teacher's network restriction applies to their professional roles across RTL. Preserve separately justified parent access unless a distinct, reasoned decision also restricts it. ## 13 Ending licensed use and handing over records 13.1 When permission ends, stop new licensed teaching, restricted copying and use of professional access. Stop any representation that permission continues. Remove staff assignments and arrange authorised handover of learner information. Do not transfer children to a new provider without the required authority and lawful arrangements. 13.2 Follow lawful instructions to return or securely dispose of unused restricted materials, blank workbook stock and unauthorised copies. Do not destroy evidence subject to a lawful preservation requirement. Families may retain lawfully supplied completed work and reports. This clause does not authorise deleting original learner records, withholding records over a fee dispute, or claiming ownership of children's work. 13.3 Continued display of history, lawful data retention and a person's rights to their information are separate matters. This agreement promises no lifetime platform access. Existing express commitments and mandatory rights remain effective. Schedule C identifies applicable retention and copy-request arrangements, including after account closure. 13.4 Accrued payment obligations and lawful remedies survive, as do the IP, confidentiality, records and dispute provisions needed to give effect to this agreement. The survival of a duty does not grant continuing programme use. ## 14 Changes and notices 14.1 New commercial terms, new categories of obligation, a changed supplier or a material change to required recording work require advance notice and express agreement where applicable. Identify changed documents and retain the previous accepted version. Do not replace terms behind an existing acceptance or infer agreement from a routine login, payment or contact-preference update. 14.2 RTL may issue necessary practical instructions within the accepted scope and proportionate temporary security measures. It must explain material effects and give reasonable implementation time where possible. Instructions cannot silently grant branding or download rights, introduce fees, remove mandatory rights or rewrite the accepted commercial bargain. 14.3 Formal notices go to the contacts in Schedule A, with a durable copy where appropriate. Update contact details promptly. A failed delivery must not be represented as confirmed receipt. If proposed new terms are declined, the parties must apply the existing contract's notice, expiry and fair exit provisions. ## 15 Responsibility and disputes 15.1 Each party is responsible for its own breach, negligence and legal duties. Nothing excludes liability that cannot lawfully be excluded, including fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. The Operator remains responsible for people acting under its authority to the extent provided by law and this agreement. 15.2 Schedule A must state the agreed business liability allocation, any cap and its calculation period, and any expressly negotiated exclusions or exceptions, after legal and insurance review. No broad indemnity or automatic damages formula is inserted by default. An incomplete allocation must not be treated as an accepted exclusion or limitation. 15.3 First raise a contractual dispute through the stated contact, without delaying urgent court relief, safeguarding reports, complaints to authorities or mandatory remedies. The proposed governing law is England and Wales and the proposed business courts are those of England and Wales. Complete Schedule A after considering the operator's country and any mandatory local rules or jurisdiction rights. 15.4 Neither party may assign this contract to a different legal person without the other's written agreement, except through a separately agreed lawful transfer. A legal name change that preserves the same legal entity must be recorded accurately. A person who is not a party has no contractual enforcement right unless an expressly agreed schedule states otherwise. An unenforceable provision is severed only to the extent lawful; the rest continues where capable of doing so. No waiver arises merely from delay in enforcing a right. ## Schedule A Parties commercial details and licence scope Complete every applicable field before an execution version is issued. State "none" or "not applicable" expressly where appropriate. Attach longer lists by fixed document ID and version. | Required item | Agreed particulars | | --- | --- | | RTL supplier | [Legal name, registration number and jurisdiction, registered office, correspondence address and applicable tax details] | | Operator | [Legal name, legal form, registration number if applicable, jurisdiction, address and trading name] | | Authorised representative | [Full name, position and authority basis; sole trader uses their own legal name] | | Club and locations | [Club ID and every registered teaching location; approved change procedure] | | Programme and service scope | [Programmes, editions, services, named-user allowance and permitted teaching formats] | | Learner entitlement | [How named learner entitlement and funded places are established; who pays for which access] | | Contract dates and activation | [Start, term, activation conditions, renewal method, ordinary notice and expiry arrangements] | | RTL fees and support | [Fees or expressly none, currency, taxes, due dates, support scope and applicable subscription/refund document versions] | | Printing permission | [Authorised process, materials and purposes, named learners, copy allowance and period, distribution record, replacement route, permitted printer arrangements and any expressly allowed cost recovery] | | Branding and downloads | Only the exact Club name and nameplate specifically approved in writing by RTL, identified here by approval reference and scope; otherwise no branding permission. No workbook PDF or source-file downloads. No implied exception from earlier documents. | | Insurance | [Cover required by applicable law and any specifically agreed policy limits and evidence] | | Contacts | [Operator operational and safeguarding contacts and alternative; RTL support, restricted concerns, privacy and review contacts; notice addresses] | | Liability and jurisdiction | [Agreed allocation, cap or expressly no contractual cap, calculation period, exceptions, reviewed governing law and courts] | | Incorporated documents | [Exact execution ID/version of this agreement, Schedules B and C, applicable programme instructions and any separately completed order/data terms] | | Express negotiated departures | [Identify each clause and agreed replacement, or state none] | ## Schedule B Required teaching and learning records Record the applicable programme instructions and their version here: **[IDs and versions]**. Name the responsible operator lead: **[name/role]**. Each learner's actual assigned teacher must be identifiable in the service. | Record | Trigger and required action | Deadline to complete | | --- | --- | --- | | Placement | When required by the programme for initial placement or authorised reassessment. Use the prescribed assessment, identify the learner and assessor, and record the actual result and required evidence. | Before assigning a starting position where placement is required; [any additional agreed submission period]. | | Observation | At the activities or lessons identified in the accepted programme instructions. Record the actual observation, date, author, relevant activity and required evidence or honest missing-evidence status. | [Agreed period after the relevant lesson or activity]. | | Check | At the prescribed checkpoint or review trigger. Complete the approved check, record the actual result, assistance and required evidence, and follow the stated progression rule. | Before any progression requiring that check; [agreed submission period]. | | Absence or incomplete work | When a required activity cannot be completed or evidence is insufficient. Record the true status and required next step. Do not substitute a fabricated result. | [Agreed reporting period]. | | Correction and handover | On discovering an error or changing the responsible teacher. Preserve the earlier entry and identify the correction or authorised handover. | [Agreed correction and handover period]. | | Operator review | Review overdue, missing and inconsistent records; assign follow-up and resolve confirmed omissions. | [Agreed review interval and escalation period]. | Apply required records only where the learner, activity and programme trigger make them applicable. Do not invent quotas, guaranteed pass rates or requirements for every field on every lesson. The operation of an automated reminder or block does not replace the agreed terms. ## Schedule C Data responsibilities and required attachments C1. Complete a map of actual processing before exchanging relevant personal data. Identify who determines the purpose and means of each activity. Different activities may have different roles. Neither party is automatically a processor for all activities because it supplies software or tuition. | Required item | Completed information | | --- | --- | | Activities and roles | [For club enrolment, tuition, platform access, placements, observations, checks, learning evidence and safeguarding: purpose, responsible legal entities, controller/processor/joint roles and applicable legal bases or conditions] | | People and data | [Data subjects, data categories, permitted evidence types, necessary sensitive data and authorised recipients] | | Security and access | [Named role access, approved devices/channels, account removal, security measures and incident contacts] | | Notices and rights | [Exact privacy-notice versions, who provides them, rights-request routing and post-closure contact] | | Retention and handover | [Category-specific periods or criteria, legal holds, lawful deletion/return, learner continuity and available copy route] | | Vendors and transfers | [Approved processors/subprocessors, relevant countries and required international-transfer mechanism] | | Required agreements | [Completed processing terms and details, controller sharing terms, joint-controller arrangement and transfer terms as actual roles require, each by ID/version; expressly none only where verified appropriate] | C2. Where a party acts as processor for the other, the completed processing terms must bind it to documented instructions, including transfers, and require confidentiality, appropriate security, controlled subprocessors, assistance with rights requests and security/breach/impact-assessment duties, return or deletion at the controller's choice subject to law, and compliance information and audits. State the processing subject, duration, nature, purpose, people and data types. Require notice if an instruction infringes applicable data-protection law. This checklist does not replace those completed terms. C3. Contract acceptance evidence must identify the parties, person and capacity, exact offered terms and declarations, submitted choices and server-recorded date/time. The privacy information must explain collection of technical evidence such as IP address and browser/app context, its purpose, lawful basis, access and retention. Do not collect unnecessary device fingerprints, identity documents or child information to prove an adult's acceptance. ## Acceptance of the completed execution version The final presentation must identify this agreement and all completed attachments by version and let the person read and retain them before accepting. The following boxes start unticked. Replace every bracketed field before use. [ ] I am authorised to enter this agreement for **[Operator legal name]**, in the capacity of **[position]**. If I am a sole trader, I enter it in my own legal name as shown above. [ ] On the Operator's behalf, I agree to the **Club Operator Agreement [execution version] and completed Schedules A, B and C and the attachments listed there**. I intend this action to bind the Operator to those terms. [ ] I acknowledge the Operator's safeguarding and professional conduct duties, including its responsibility for staff and premises and for lawful reporting of concerns. [ ] I acknowledge the duty to ensure required placements, observations and checks are completed and submitted accurately under Schedule B. [ ] I acknowledge that RTL branding is permitted only for the exact Club name and nameplate specifically approved in writing by RTL, that no wider branding licence or workbook PDF download right is granted, and that printing is allowed only within the express licence. I acknowledge the duties to prevent fraud and protect RTL's materials and learner information. **Full legal name:** [name] **Position and Operator:** [position and legal entity] **Execution version and offer reference:** [identifiers] **Final action:** Agree and enter the Club Operator Agreement. The acceptance record must contain the verified account identity, capacity declaration, exact document copies and versions, individual submitted choices, server UTC timestamp and receipt reference. Record server-observed IP and proportionate browser/app context under the stated privacy arrangements. Provide the Operator and representative with a durable copy. A typed name and affirmative action may be used; a drawn signature is not required by this proposed process. An Operator who teaches must also complete the separate Teacher Agreement acceptance. --- L10: Programme Subscription, Cancellation and Refund Schedule Version: review-2026-09-09.2 ## 1. Your purchase information RTL service supplier: RTL Clubs, [Company number to be confirmed], [Registered office to be confirmed]. Before payment show programme, child allowance, actual payer, learner beneficiaries, base price, total price including taxes, currency, billing period, start/renewal date, any trial and its conversion price, minimum term if any, seller/merchant and collecting provider, cancellation route, technical requirements and applicable terms versions. Complete those particulars in the order; this schedule sets no cash prices. A payment button must clearly identify an obligation to pay. Free account acceptance alone is not a paid order. ## 2. Programme-specific siblings Each programme is charged separately at its own base price P. Within that programme one child costs P, two cost 1.5P, three cost 2P, and n children cost P * (1 + 0.5 * (n - 1)). Here n is the positive whole number of covered siblings. No discount transfers across programmes. Two children in English cost 1.5 times the English base price. Maths for one of them adds the full Maths base price; adding the second to Maths changes only Maths to 1.5 times its own base price. No maximum household size or storefront rounding is set by this draft; the offered total must match approved pricing before sale. Each learner retains their own identity and progress and may have different books. Normal progression does not require a new book purchase. Household printing of entitled materials is allowed under L01 and is separate from personalised profile entitlement. ## 3. Renewal and changes Only programmes identified in the order renew, at the dates and prices disclosed. Programmes can have separate renewal dates. Adding a sibling changes the relevant programme plan; show the resulting charge, any supported adjustment and effective date before confirmation. Do not silently add another programme. A downgrade must explain which learners retain paid access and when, without deleting their records. Any future price change must meet notice, consent and cancellation requirements applicable to the purchase route. No trial, pause or promotion exists unless expressly offered. ## 4. Cancelling future renewal Cancel Apple subscriptions using your Apple subscription settings; cancel Google Play subscriptions in Google Play's subscriptions area. For a direct purchase use [VERIFIED DIRECT CANCELLATION ROUTE] or contact help@rtlclubs.com with a clear cancellation request. Purchase-specific links must be supplied with the order and Help. Cancellation of future renewal normally leaves access until the paid period ends, unless a refund, lawful restriction or other disclosed change affects it. Deleting the app, leaving tuition or removing a tutor is not cancellation. You may cancel one programme without cancelling another. We must not create unnecessary obstacles to cancellation. ## 5. Cooling-off and early supply For a UK distance contract where the statutory right applies, you may cancel within 14 days after the contract is made, without giving a reason, by a clear statement to the identified trader. We provide cancellation information and a durable contract confirmation. Missing statutory information can extend rights. Applicable consumer rights are preserved for all payment routes. For paid digital content supplied during that period, loss of the cancellation right requires your prior express consent to immediate supply and acknowledgement that the right will be lost, with the required confirmation. Merely opening an account does not do this. For services starting early at your express request, a lawful proportionate amount may be payable for service supplied before cancellation if the statutory conditions are met; loss of the right on full performance requires the required acknowledgement. Starting a continuing subscription is not full performance of it. Classify content and services before selecting the separate wording in the acceptance specification. If early-supply permission is declined, offer commencement after the applicable cooling-off period rather than assuming consent. Where statutory cancellation requires a refund, we make it without undue delay and within the applicable legal deadline, ordinarily 14 days after notice for these contracts, through the original means unless you expressly agree otherwise and incur no fee. Store processing does not remove mandatory remedies owed by the relevant trader. ## 6. Faults and withdrawal of RTL access Statutory remedies for faulty or misdescribed content or services remain available. When RTL finally withdraws a paid RTL service, we will identify the payer, affected service and unused prepaid period, and seek return of the corresponding unused payment through the collecting provider's supported process. Where that route cannot deliver a remedy we owe, we will address an alternative lawful payment solution with the payer; a store refusal does not itself settle our obligations. We do not label a refund confirmed until payment-provider evidence supports that status. Account credit is not automatically a money refund. Apple's ordinary route is a refund request for Apple's decision. RTL cannot guarantee Apple's approval or a specific prorated amount. Google Play provides supported refund and revocation mechanisms, but the applicable transaction and integration must support the requested action. Contact help@rtlclubs.com if the available route does not resolve a remedy. We do not promise an automatic administrator-initiated store refund. Temporary restriction does not by itself determine compensation. Mandatory rights continue; other compensation will be assessed against the affected service and circumstances pending an approved published policy. A refund is distinct from cancelling renewal and ending access. We will identify each action separately. Conduct restrictions do not become non-payment records and are not removed by paying again or restoring a purchase. ## 7. Independent tuition and history Tuition refunds are handled by the tuition supplier for fees it collected or was paid on its behalf. RTL does not undertake to refund those fees, without limiting liability for its own acts. A tutor's removal does not automatically cancel unaffected parent subscriptions. After entitlement ends, G08 governs any limited history service; it is not a promise of future paid content or lifetime access. ## 8. Optional cancellation form To: RTL Clubs, [Correspondence address to be confirmed], help@rtlclubs.com. "I give notice that I cancel my contract for [programme/service], ordered on [date]. Account/order reference: [reference]. Name and address: [details]. Date: [date]." Add a signature only if sending on paper. You can use any other clear statement; use the relevant store route as well to stop store renewal, with RTL assistance where needed. --- G01: Network Standards and Responsibility Charter Version: review-2026-09-09.2 ## 1. Responsibilities RTL Clubs supplies its agreed programme licences and software. Independent teaching providers supply tuition and run their own sessions, staff and premises. Permission to use RTL programmes is not certification of a provider, tutor or venue. RTL remains responsible for its own products, representations and data duties. ## 2. Provider identity and lawful operation Operators must show parents their actual legal supplier, contacts and any separate venue host or collection agent before enrolment. Keep organisation and all location records current. Schools follow the same operator terms. Providers must satisfy applicable local laws and maintain insurance required by law and their agreed schedule. Overseas providers must assess local rules; UK registration and DBS terminology must not be presented as universal requirements. ## 3. Honest representation and licensed use Operators, tutors and partners must state their actual role and authority, use licensed materials and approved branding within their permissions, and make truthful claims. Do not promise guaranteed outcomes, unsupported verification or authority to bind RTL. Parents must use household materials within L01. Users retain ownership and rights in their independent work and personal information as applicable; programme rights remain with RTL or its licensors. ## 4. Cooperation and standards Provide necessary, proportionate information about compliance with your licence and report material changes affecting lawful access. Providers retain local checks and operational evidence. Do not routinely send criminal-record documents to RTL. RTL may decide access and licensing consequences under G07; that does not transfer management of tuition to RTL. ## 5. Fair treatment and hierarchy Everyone must respect others' dignity, privacy and lawful rights. Good-faith complaints, lawful criticism and whistleblowing are protected. The accepted role terms and applicable commercial/data schedules determine obligations and take precedence as stated there; governance does not create undisclosed prices. Local rules may add practical arrangements but cannot remove statutory rights or weaken incorporated standards. G06 covers reporting, G07 restrictions and G08 exit. Only the modules listed with a person's role acceptance bind that person contractually. --- G02: Local Provider Safeguarding Responsibilities Version: review-2026-09-09.2 ## 1. Local accountability The teaching provider must establish safeguarding arrangements appropriate to its learners, activities, premises and local law before teaching. It must identify a responsible safeguarding contact and an alternative route if that person is unavailable or implicated. A sole provider must give families a credible alternative reporting route. RTL sets licence conditions; it does not recruit or check tutors, supervise sessions or act as the local safeguarding service. ## 2. Recruitment and eligibility The provider must assess each role, complete legally required checks and suitability steps lawfully before relevant activity, and prevent ineligible or barred individuals undertaking it. Assess identity, references, required qualifications, relevant overseas history and right to work as applicable. Keep evidence securely with justified access and retention. Assess rechecking on relevant changes and local requirements, rather than relying indefinitely on an old certificate. For England and Wales use the current regulated-activity rules, including the removal of the relevant supervision exemption from 1 September 2026. Assess the specific role; do not infer that all volunteers are automatically eligible for every check. Scotland and Northern Ireland require their own current assessment and routes. Overseas providers use local requirements. Do not request a higher-level check without eligibility or routine upload of certificates to RTL. ## 3. Preventing harm Provide staff with induction, proportionate training, reporting routes and supervision appropriate to their responsibilities. Apply G03 boundaries and G05 session arrangements. Consider abuse, neglect, bullying, discrimination, online contact, exploitation and risks arising from lone working. Agree reasonable adjustments without excusing unsafe or discriminatory treatment. Make arrangements known to parents and explain safe reporting to children in an age-appropriate way. ## 4. Responding to concerns Take immediate steps within your role to protect a child, contact emergency or local protection services when appropriate, and make required referrals without waiting for RTL. Listen without leading questions, record facts and the child's words accurately, and do not promise secrecy or undertake your own criminal investigation. Share only necessary information through secure routes. Allegations involving the safeguarding contact must use the alternative route. ## 5. Network notification Notify RTL through the restricted concern route of matters materially affecting professional access, programme use or brand permission. Protect the child and any official investigation when deciding what may be shared. RTL may preserve evidence and consider G07 restrictions without finding criminal guilt. Providers and tutors must cooperate with lawful authority requests and must not retaliate against reporters. Retain sensitive concern files separately from routine progress records under a lawful local schedule. --- G03: Tutor and Adult Conduct Code Version: review-2026-09-09.2 ## 1. Respect and professional boundaries Tutors and other adults acting professionally must treat children, families, colleagues and RTL staff respectfully. No threats, humiliation, discriminatory abuse, bullying, corporal punishment, sexual conduct with children, grooming or exploitation is permitted. Do not use gifts, secrets, favouritism or private contact to create an inappropriate relationship. Respectful conduct also applies to RTL's dealings with providers and families. ## 2. Contact and communication Use authorised professional communication routes. Do not arrange secret or inappropriate private contact with children, use personal social-media contact to bypass safeguards, or disclose private learner information. One-to-one teaching, transport, physical assistance and personal care must follow the provider's risk assessment, applicable law and agreed family arrangements. Physical contact must be necessary, appropriate and consistent with safeguarding and law, never punishment or intimidation. ## 3. Images, records and teaching Do not photograph, record or publish a child without the required lawful basis, permissions and clear purpose. Optional publicity is separate from learning. Do not pressure children or parents to agree. Keep observations accurate and relevant; distinguish observed fact from interpretation. Do not falsify records, misrepresent qualifications or claim RTL has vetted you. Use accessible, age-appropriate teaching and reasonable adjustments. ## 4. Reporting and cooperation Raise concerns under G06 and local safeguarding procedures. Do not retaliate, coach accounts, destroy evidence or obstruct a lawful report. An unproven allegation is not automatically malicious. Deliberately fabricated reports may be considered only on evidence, not because a complaint is inconvenient. Confidentiality protects privacy but does not prevent protected disclosures or lawful criticism. G07 determines RTL access consequences; providers separately address employment or tuition decisions lawfully. --- G04: Parent and Learner Conduct Code Version: review-2026-09-09.2 ## 1. Working together Parents, tutors and RTL staff should speak respectfully and listen to concerns. Parents must not threaten, harass or abuse other families, tutors or staff. Tutors and providers owe the same respect to parents and children. You may complain, disagree, leave a lawful review or report a concern in good faith. ## 2. Helping your child participate Give your provider necessary attendance, collection and emergency information and tell it about relevant changes. Agree reasonable adjustments and any support your child needs. Follow the provider's lawful collection and session arrangements, supplied with its tuition terms. These local duties do not make RTL responsible for running sessions. Do not share another child's image or private information without lawful permission. ## 3. For learners Be kind. Give others a chance to learn. Use materials and devices carefully. Tell a trusted adult if you feel worried, hurt or left out. You can ask for help and take a break as agreed with the adult looking after the session. Adults should explain expectations in a way you understand and help you follow them. ## 4. When something goes wrong Providers must consider age, disability, additional needs and the circumstances before responding to behaviour. No humiliating punishment or automatic exclusion because of a disability is allowed. Immediate protective action may be needed for a safety concern, followed by a fair assessment and reasonable adjustments. G06 explains concerns and G07 covers RTL access decisions. Children do not personally accept adult contractual liability through this code. --- G05: Local Provider Session and Premises Responsibilities Version: review-2026-09-09.2 ## 1. Before opening a session The provider must assess whether its actual activities, ages and hours require registration, permission or other local compliance as tuition, childcare or a school. Check the rules of the relevant UK nation or overseas jurisdiction. A programme licence is not regulatory permission. Register each location in the app and maintain the L07 location information, including for home and shared venues. ## 2. People and supervision Provide staffing, competence and supervision suitable for the learners and activity under local law and risk assessment. Record attendance and handover, authorised collectors and emergency contacts. Establish action for an uncollected or missing child. Staff must know who is responsible throughout arrivals, sessions, breaks and departure. Do not leave children with unauthorised adults or assume a venue host provides supervision. ## 3. Premises and health Assess safe entry, exits, fire, evacuation, first aid, accessibility, toilets, visitors, equipment and foreseeable hazards. Allocate premises duties with the host without displacing either party's legal duties. For homes assess household members, private areas, pets and visitors. Obtain necessary landlord, insurer and other permissions. Handle allergies, medicines, illness and personal care under appropriate local arrangements and privacy safeguards. Do not put sensitive details into unrestricted learner notes. ## 4. Online and individual teaching Assess platform access, appropriate visibility, recording, communication routes, one-to-one boundaries and action if a child reports harm remotely. Explain any parent supervision expected before sessions. Do not record by default or move children to unapproved private communication channels. Consider lone-working and transport risks where relevant. ## 5. Incidents and review Stop unsafe activity, seek emergency help where needed, record material facts and make required local reports. Follow G02/G06 for protection concerns and notify RTL of matters affecting licence or network access. Review arrangements after a significant incident, venue change or material activity change and at locally appropriate intervals. The provider performs and owns these operational tasks; RTL's location record is not an inspection or safety certificate. --- G06: Complaints, Reporting and Whistleblowing Policy Version: review-2026-09-09.2 ## 1. Where to raise a concern For RTL programme, account or billing concerns use website or in-app Help at https://rtlclubs.vercel.app/contact and its contact form. Select "Programme or app", "Billing", "Tuition provider" or "Concern about a child or tutor". If the form is unavailable or unsuitable, email help@rtlclubs.com or write to [Correspondence address to be confirmed]. Sensitive concerns use help@rtlclubs.com. These routes and their accessibility must be verified before publication. Help is not an emergency service and no round-the-clock monitoring is promised. For tuition, the named provider's contact is in your tuition agreement. You may report directly to RTL without first confronting a provider or tutor. In immediate danger in the UK call 999; overseas use the local emergency number. Contact appropriate local child-protection services or police where needed. Do not wait for an RTL reply or internal review before making a necessary external report. ## 2. What happens to a report Give enough information to identify the concern and affected service, including dates where known. Do not send unnecessary criminal-record or medical documents. RTL will route reports to people who need them, distinguish local tuition matters from its own service and network-access decisions, and consider conflicts of interest. Local providers and competent authorities handle local safeguarding duties. RTL remains responsible for duties applicable to its own actions and data. RTL will assess available information, preserve relevant evidence, request clarification where appropriate and explain the next step so far as safe and lawful. Anonymous reports may be considered, although missing information can limit action. Confidentiality will be respected but absolute secrecy cannot be promised where protection or legal duties require disclosure. No response deadline is invented here; publish realistic contact arrangements when resourcing is confirmed. ## 3. Fairness and review RTL will distinguish allegations, established facts and network judgements. Where a concern may justify restriction, G07 applies. The person concerned should normally receive sufficient information to respond, with protective redactions or delayed disclosure where necessary. Complainants may ask for review of complaint handling through help@rtlclubs.com, without entitlement to another person's confidential records. An available person uninvolved in the original decision should review conflicts and material issues. ## 4. Protection for reporting Good-faith complaints, whistleblowing, lawful criticism and reports to regulators or police are not prohibited by confidentiality or brand clauses. No retaliation is permitted. Failure to substantiate a report does not make it malicious. A finding of intentional fabrication requires evidence and fair consideration. Anyone may seek legal advice or use available external remedies without completing this procedure. Store sensitive reports separately with restricted access and lawful retention. --- G07: Network Access Restrictions, Removal and Review Policy Version: review-2026-09-09.2 ## 1. Purpose and grounds RTL may restrict its software, programme licences and brand permissions to address an identified material breach, unlawful use, unauthorised data access or serious credible concern about continued professional access. It acts on its own services and permissions, not as an authority closing independent tuition businesses or deciding criminal guilt. A complaint count alone is not a removal rule. ## 2. Temporary protection An authorised decision maker may impose immediate temporary restrictions where a serious credible concern creates a risk that cannot reasonably wait. Record the information considered, credibility and severity, affected permissions, why a lesser measure is insufficient, decision maker, time and review trigger. Consider urgency, corroboration and possible mistaken identity; do not require final proof before a necessary temporary protective step. Revisit restrictions as relevant information arrives and avoid open-ended suspension without active review. ## 3. Response and permanent decisions Give reasons and sufficient relevant information for a response where safe and lawful. Explain withheld information in general terms when possible. Consider the response and material exculpatory information. Proposed permanent-removal criteria, subject to management approval before activation: substantiated serious misconduct or material licence/data misuse; a material remediable breach not corrected after reasonable warning; or a documented continuing serious risk for which proportionate lesser restrictions cannot adequately protect users or lawful service operation. Repeated substantiated breaches may be relevant; duplicate reports are not separate incidents. No one-complaint or three-complaint automatic threshold applies. Document the grounds, evidence assessment, alternatives, scope and reasons. Distinguish the contractual access judgement from allegations of criminal conduct. Do not publish allegations as proved facts. A lawful report or critical review is not itself a ground for removal. ## 4. Scope and accounts Removing a tutor means all professional access across the RTL network. Do not allow re-entry through another club or role while that restriction remains. Preserve independently justified parent access unless a separate decision explains why it too must be restricted. Organisation restrictions must identify the organisation and affected users rather than treating every parent as culpable. Keep Help, review contact and appropriate billing information available through a usable route. Conduct state is separate from paid/unpaid state. Record payments accurately. A renewal, repayment or purchase restoration cannot clear a conduct restriction. Restrict only permissions justified by the decision and protect evidence and lawful learner records. Do not implement unexplained blank screens as an enforcement notice. ## 5. Review The affected person may ask help@rtlclubs.com for review, explaining any error, new evidence or disproportionate effect. Provide the request route with the decision. An available reviewer uninvolved in the original decision should reassess relevant grounds and conflicts; arrange suitable independent input if no such internal person is available. Do not invent a staffed appeals panel or fixed turnaround. A late request with a reasonable explanation should still be considered. Give the outcome and reasons where safe. Restrictions may continue during review where justified, but must be reconsidered if the risk changes. External referrals do not wait for review. ## 6. Money and restoration Identify the actual payer and affected service. Ending access, cancelling renewal and requesting/refunding payment are separate actions under L10. No tuition refund is promised for money RTL did not collect. Do not automatically cancel unaffected parent subscriptions. Temporary compensation remains a business decision subject to mandatory rights. Restore professional access only after an authorised documented decision that the relevant grounds have been resolved; a payment event is insufficient. Follow G08 for continuity and evidence. --- G08: Learner History and Provider Exit Policy Version: review-2026-09-09.2 ## 1. Learner continuity When a tutor leaves, the provider must remove their assignment access and arrange authorised handover. When a provider exits, stop new licensed activity and branded representation, identify affected families and explain the actual change. Do not promise replacement tuition or silently move learners to another provider. Transfer only with appropriate authority, lawful basis and permissions. Keep child-protection files separate from ordinary learning history. ## 2. Records and completed work Do not erase original learner records, falsify progress or withhold records to pressure a payer. Parents and learners may retain lawfully obtained completed work and reports. Ending a licence stops future restricted programme use and commercial copying; it does not claim ownership of a child's work. Departing staff return or securely deal with working copies under applicable lawful instructions, without deleting records held for legitimate continuity or legal duties. ## 3. History after cancellation After paid entitlement ends, RTL may make a limited history view available while it continues that service. This is not lifetime access, access to new paid content or a guarantee that every feature remains available. Proposed objective reasons to change or withdraw that view are discontinuation of the history service, a necessary security or legal change, loss of a lawful basis for the relevant access, or inability to maintain the relevant system safely. Mere preference to erase inconvenient records is not a reason. Before activation approve and disclose [HISTORY AVAILABILITY SCOPE], [NOTICE PERIOD] and [PRACTICAL EXPORT OR COPY ROUTE]. Give advance notice appropriate to the impact and a reasonable opportunity to obtain available records before planned withdrawal. Where law or urgent security prevents advance notice, explain as soon as lawful and safe and provide an appropriate alternative rights route. Do not silently replace an existing permanent-record commitment with this clause; assess existing contracts and rights first. ## 4. Retention and rights History display, legal retention and data-subject rights are different. Closing paid access does not itself authorise deletion, and retaining data does not promise continuing app access. L09 and the approved retention schedule govern lawful retention, holds, correction and deletion. Requests may continue through help@rtlclubs.com subject to identity and authority checks. Preserve only data justified by the purpose and law; no indefinite blanket retention is authorised. ## 5. Exit account treatment An access decision must identify professional roles, affected organisations, legitimate parent access and the payer. Partner departure does not end independent club contracts or confer rights to learner records. G07 governs network restrictions; L10 governs RTL payment remedies; the separate tuition contract governs tuition consequences. Record handover decisions, authority, access removal, notices and outstanding issues without unnecessary sensitive duplication.